Marketing Cloud
Automate marketing processes, manage campaigns, improve email deliverability, streamline reporting, and more. Keep customers engaged with your brand by delivering relevance and value.
Sales Cloud
Manage B2C accounts and opportunities like a pro. We'll help you automate your sales processes, improve lead management, streamline sales reports, and more.
Mulesoft
Mulesoft is a platform for API-led connectivity that helps organisations integrate applications, data, and devices. We'll help you design, implement and optimise Mulesoft to meet your integration needs. Whether you need to integrate Salesforce with other systems, or build a new API, you'll be sure to achieve your integration goals.
Data Cloud
(CDP)
Combine, segment, activate, and analyse all your customer data to personalise experiences in real-time. We'll help you build a data-driven culture and create a seamless customer journey.
Service Cloud
Manage cases, chats, and knowledge management effectively to deliver world-class customer service, build customer loyalty, and increase customer satisfaction.
Account Management
Improve your B2B marketing with powerful automation. Generate the leads that are most likely to convert, nurture prospects and manage accounts seamlessly.
Revenue Cloud (CPQ)
Configure and price products accurately, generate quotes quickly, and close deals faster. We'll help you automate your sales processes to achieve your revenue goals.
Intelligence (Datorama)
Gain a better understanding of your customers, improve campaign performance, and make data-driven decisions with the marketing intelligence platform that provides real-time insights and data visualisation. We'll guide you in how to unlock the full potential of your marketing data.
Personalisation (Interaction Studio)
Design, implement and optimise workflows that drive personalised experiences across all touchpoints and create a trulv connected customer journey that delivers consistent experiences resulting in brand loyalty.
Managed Service
Why
One thing’s for sure, the rate of change is ever increasing. Customer and business needs are evolving constantly which means your systems and processes need to as well. This includes people, so change management also needs to be considered.
What
Our managed service is designed to balance proactive change so you’re never left behind, missing an opportunity to evolve, or stuck with a system that’s broken or just doesn’t quite work for you.
How
We align one of our certified experts to deeply understand your business. They’ll help you take advantage of platform updates, day-to-day improvement, as well as creating a roadmap of evolution. We'll help you to develop your in-house team so that in turn we can assist you in other areas without you needing to be completely reliant on us.
When
Our managed service is phased into monthly release cycles to allow for backlog management, progression tracking and regular prioritisation to ensure we're working on the highest value areas for your business.
We'll sense check what we're trying to achieve together and how it's going so that we can further tailor our engagement to your needs.
Where
Most of our engagements are a hybrid of on-site and virtual, but we’ll work with you to personalise our offering to your needs.
Benefits of managed service
- Our consultants can leverage our wider team for learning and accelerators.
- We take on the task of keeping up with platform changes.
- We can provide 24-hour cover if required.
- We can tailor your managed service package based on the hours you need.
- We can take on onboarding and training for your staff as your business grows.
- No visa or personal costs are required.
